Quality Management

 What is Quality Management?

 Quality management is the process that is carried out within an organization to find that the standards of the products and services offered in the market be the highest. Must meet the needs, wishes and preferences of customers

 What is the objective of Quality Management?

The goal of quality management is to understand and meet customer needs and expectations, in terms of appearance, price, durability, purpose and use of products and services

Which are the key components of Quality management? Describe in detail each one.

·         Support & operation: planning & making strategies of production

·         Performance evaluation: Customers satisfaction and products and services

·         Planning: Customer requirements

·         Leadership: Planning & performance evaluation

·         Improvement: All the factors in one

Describe what Quality Management involves. (process)

 The quality management process goes from identifying the needs of customers in a market niche. Once the needs and preferences of the market have been identified, the structure and specific design of the product to be launched on the market is analyzed.

Once having the structure and design of the product, it is offered hoping that it meets the expectations of the clients, and if not, feedback and internal analysis of the productive processes

Failures must be minimized and eradicated, as well as how to improve operational and administrative processes that are involved in.

What does “Quality Improvement Methods” refer to? Explain in detail 

Quality is built on the basis of errors in the processes that is why every time an error is identified in the production line it must be corrected. In this way the processes are polished and ironed. This improves the production method

What are the Quality Management principle that the International Standard for Quality Management adopt? Write a description of each.

 Customer focus: Refers to the way that the organization understand the actual customers and how to make new strategies for this market

Leadership: We refer a leadership like the importance of the leading of having a clear vision of business, to ensure good results to ensure good results in the strategies implemented

People involvement: refers to the importance of having an efficient and synergistic work team with sufficient skills to boost organizational performance

Process approach: refers to the clarity of the processes and the precise delegation of tasks so as not to depend on any member of the organization, regardless of the area or department that is

Systemic approach to management: It refers to the interconnection of areas and departments of the company for a better integration of processes

Continual improvement: It refers to the constant innovation and creation of new strategies that allow us to be at the forefront to remain competitive in the market

Factual approach to decision making: Reference is made to all the information that must be analyzed and processed correctly to make decisions

Mutually beneficial supplier relations: It is important to have a good relationship with suppliers to have an effective production and an instant supply when needed

What are the benefits of Quality Management?

 The benefits of quality management are a better perception of customers towards the product offered, and therefore a better perception of the company. Internal benefit are reflected in cost management and loss reduction by improving production processes

Sophia Pérez Morales

NUA: 281600